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Legal · Service Agreement

Terms & Conditions

These Terms and Conditions govern your access to and use of Ilmu Bridge's consulting, coaching, and advisory services. By engaging with us or submitting an enquiry, you acknowledge that you have read and agree to these terms.

Effective Date: 1 March 2026 Last Updated: 15 March 2026 Jurisdiction: Malaysia

1. Definitions

The following terms have specific meanings throughout this document:

"Company", "We", "Us", "Our" — Ilmu Bridge, a consulting business registered in Malaysia, operating from 7 Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur.
"Client", "You", "Your" — any individual or organisation that engages or enquires about Ilmu Bridge's services.
"Services" — the AI consulting, change management coaching, and recommendation engine design services described on our website.
"Engagement" — a specific project or service agreement entered into between the Company and a Client.
"Content" — materials, documents, reports, frameworks, or outputs produced as part of an Engagement.
"Agreement" — these Terms and Conditions, together with any written scope-of-work or proposal accepted by the Client.

2. Acceptance of Terms

By submitting an enquiry through our website, signing a service proposal, or otherwise engaging with Ilmu Bridge's services, you confirm that:

  • You are at least 18 years of age or have the authority to enter into binding agreements on behalf of your organisation.
  • You have read, understood, and agree to be bound by these Terms and Conditions.
  • You have the legal capacity to enter into this Agreement under Malaysian law.
  • If acting on behalf of an organisation, you are authorised to bind that organisation to these terms.

3. Services

Ilmu Bridge provides professional AI consulting and coaching services to businesses operating in Malaysia and the wider ASEAN region. Our current service offerings include:

Sentiment Analysis Implementation RM 660

Technical consulting and deployment support for sentiment analysis systems integrated into your existing platforms.

AI Change Management Coaching RM 1,780

Structured coaching for managers and team leads navigating AI-related organisational transitions.

Recommendation Engine Design RM 3,600

End-to-end consulting for designing and implementing recommendation systems aligned with your business model.

The specific scope, deliverables, timeline, and terms of each Engagement will be set out in a written proposal or scope-of-work document. In the event of any conflict between these Terms and a specific engagement document, the engagement document shall take precedence for that engagement.

We reserve the right to modify or discontinue Services at any time. Where this affects an active Engagement, we will notify you with reasonable advance notice and discuss alternatives or refund arrangements.

4. User Responsibilities

To enable us to deliver quality outcomes, Clients agree to the following responsibilities:

Cooperation and Information

  • Provide accurate, complete, and timely information required for service delivery
  • Ensure relevant team members are available for scheduled sessions and workshops
  • Provide access to data, systems, or platforms as reasonably required for the engagement

Prohibited Activities

  • Sharing deliverables or methodologies with third parties without our written consent
  • Using our services for purposes that are unlawful or contrary to applicable Malaysian regulations
  • Misrepresenting your organisation's context or requirements in ways that materially affect service delivery
  • Reproducing, distributing, or commercialising our proprietary frameworks without a separate licence

5. Intellectual Property

All intellectual property rights in our proprietary methodologies, frameworks, training materials, and general consulting approaches remain the exclusive property of Ilmu Bridge.

Deliverables produced specifically for your Engagement — such as custom reports, implementation plans, or adapted materials — are licensed to you on a non-exclusive, non-transferable basis for internal use within your organisation.

Where you provide data, documents, or proprietary materials to us for the purpose of delivering services, you retain ownership of that material. You grant us a limited licence to use such materials solely for the purposes of the Engagement.

6. Payment Terms

Currency

All fees are quoted and payable in Malaysian Ringgit (RM) unless otherwise agreed in writing.

Payment Schedule

Payment terms will be specified in the engagement proposal. Typically, a 50% deposit is required to commence work, with the balance due upon completion or at agreed milestones.

Refund Policy

If an Engagement is cancelled by the Client before commencement, the deposit will be refunded in full minus any reasonable expenses already incurred. Once delivery has commenced, refunds will be assessed on a pro-rata basis against work completed. Cancellations must be submitted in writing to [email protected].

Late Payment

Invoices not settled within 30 days of the due date may attract a late payment charge of 1.5% per month. We reserve the right to pause service delivery for accounts with outstanding invoices.

7. Service-Specific Terms

Consulting Services (Sentiment Analysis & Recommendation Engine)

  • Scope and deliverables will be defined in a written proposal accepted by both parties prior to commencement
  • Material changes to project scope requested by the Client may be subject to revised pricing and timelines
  • Client is responsible for ensuring data used in AI implementations complies with applicable data protection laws
  • Outcomes and recommendations are advisory in nature; implementation decisions remain with the Client

Coaching Services (AI Change Management)

  • Sessions are delivered online or in-person at a mutually agreed location in Kuala Lumpur
  • Rescheduling requests must be made at least 48 hours in advance; late cancellations may forfeit the session
  • Session notes and materials are provided for the Client's internal use only
  • Coaching is confidential; information shared during sessions will not be disclosed without consent

8. Disclaimers

Our services are provided on an "as is" and "as available" basis. While we take care to deliver well-considered, context-appropriate guidance, we make no warranties regarding specific business results.

Professional Advisory Nature

AI consulting and coaching outputs are professional recommendations based on the information available to us. They do not constitute legal, financial, or regulatory advice. Clients are responsible for independently evaluating recommendations before implementing them. We encourage organisations to consult qualified professionals in relevant disciplines where appropriate.

9. Limitation of Liability

To the fullest extent permitted under Malaysian law, Ilmu Bridge's total liability to you for any claim arising from or related to an Engagement shall not exceed the total fees paid by you for that Engagement in the preceding 6 months.

We shall not be liable for any indirect, incidental, consequential, or special damages, including but not limited to loss of profit, loss of data, or business interruption, even if we have been advised of the possibility of such damages.

These limitations apply regardless of whether liability arises in contract, tort, or otherwise. Some jurisdictions do not permit the exclusion of certain warranties or limitation of liability, so some of the above limitations may not apply to you.

10. Indemnification

You agree to indemnify, defend, and hold harmless Ilmu Bridge, its consultants, and representatives from any claims, losses, damages, or expenses (including reasonable legal costs) arising from your breach of these Terms, your misuse of our services, or your infringement of any third party's rights in connection with your use of deliverables provided by us.

11. Termination

Either party may terminate an Engagement with 14 days' written notice. If the Client terminates after commencement, fees for work completed to date are due and payable.

We reserve the right to terminate an Engagement immediately if the Client breaches these Terms, fails to make payment, or engages in conduct that materially undermines the professional relationship.

Upon termination, any licence granted to the Client for specific deliverables produced and paid for prior to termination remains in effect. Sections 5, 8, 9, and 10 survive termination of these Terms.

12. Dispute Resolution

We value our client relationships and encourage open communication if issues arise. Before pursuing formal proceedings, we ask that you contact us at [email protected] to discuss the matter informally. We will endeavour to respond and propose a resolution within 14 business days.

If informal resolution is not possible, either party may propose mediation through a mutually agreed mediator. If mediation does not resolve the dispute, proceedings shall be subject to the exclusive jurisdiction of the courts of Malaysia.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising shall be subject to the jurisdiction of the Malaysian courts.

13. General Provisions

Entire Agreement: These Terms, together with any signed engagement proposal, constitute the entire agreement between the parties and supersede all prior discussions, representations, or agreements.

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Waiver: Failure to enforce any right under these Terms does not constitute a waiver of that right.

Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights to a successor entity without notice.

Force Majeure: Neither party shall be liable for delays or failures caused by circumstances beyond their reasonable control, including natural disasters, government actions, or infrastructure failures, provided the affected party notifies the other promptly.

14. Changes to Terms

We may update these Terms from time to time. Changes will be indicated by updating the "Last Updated" date shown at the top of this page. For material changes, we will endeavour to provide at least 14 days' notice by email to active Clients.

Your continued engagement with our services after the effective date of any changes constitutes acceptance of the revised Terms. If you do not agree with changes, you may terminate your engagement in accordance with Section 11.